Privacy Policy

Effective Date: 1/1/2025

Last Updated: 7/28/2025

Introduction


Big Cove Decorating ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website at bigcovedecorating.com or interact with us by phone, email, or in person. We are dedicated to handling your information responsibly and in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect two categories of information:

a) Non-Personal Information (anonymous data):

  • Browser type, device, and operating system
  • General usage data (page views, click behavior, session duration)
  • IP address (used for analytics and security)

b) Personal Information (identifiable data):

  • Name, email, phone number, mailing address
  • Details you provide through forms, emails, or direct contact
  • IP address and geolocation data

2. How We Collect Information

We gather information through:

  • Website contact forms and service requests
  • Cookies and tracking tools (see Section 6)
  • Phone calls, emails, or messages
  • Analytics services like Google Analytics

3. Legal Basis for Data Processing

We only process personal data when there is a valid legal reason, such as:

  • Consent – When you voluntarily provide information
  • Legitimate Interest – For internal analytics, customer service, and website improvements
  • Contractual Obligation – When necessary to fulfill a service request
  • Legal Compliance – To meet applicable laws and regulations

4. How We Use Your Information

Your data may be used to:

  • Respond to your inquiries or service requests
  • Improve website performance and functionality
  • Personalize marketing content and advertising
  • Conduct usage analytics
  • Fulfill legal or regulatory requirements

5. Third-Party Sharing & Advertising

We do not sell your personal data. However, we may share anonymized or aggregated data with trusted third-party services to enhance our site and marketing efforts. These may include:

  • Google Analytics & Ads
  • Digital advertising networks for retargeting
  • Hosting and IT service providers

To opt-out of targeted advertising, visit:

6. Cookies & Tracking Technologies

Cookies help us improve user experience by:

  • Remembering your preferences
  • Analyzing site traffic and trends
  • Customizing advertising and content

You can control cookie preferences via your browser settings.
Learn more at: Google Privacy Policy

7. Data Security

We take data security seriously and implement safeguards such as:

  • SSL encryption for secure data transmission
  • Firewall protection and secure hosting
  • Limited access to sensitive information
  • Routine security monitoring

Although no system is completely immune to threats, we will notify affected users promptly in the event of a data breach.

8. Data Retention & Deletion

We retain your data only as long as necessary for service delivery and legal compliance. You may request deletion of your personal data at any time by contacting us:

Email: bigcovedecor@bellsouth.net
Phone: (256) 518-9387

9. Your Rights Under GDPR & CCPA

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Delete your data from our systems
  • Restrict or object to how we process your data
  • Opt-out of marketing communications

To exercise any of these rights, please reach out to us at the contact info listed above.

10. Children’s Privacy

Our website and services are intended for users aged 18 and older. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly. If you believe a minor has submitted personal information, contact us immediately.

11. Policy Updates

We reserve the right to update this Privacy Policy periodically. Material changes will be posted on our website with an updated effective date. Continued use of our site constitutes your acceptance of any revised terms.

12. Contact Us

For questions about this Privacy Policy or how your data is handled, contact us at:

Email: bigcovedecor@bellsouth.net
Phone: (256) 518-9387
Address: 6684 Highway 431 S, Owens Cross Roads, AL 35763

By using our website, you agree to the terms of this Privacy Policy and consent to the practices described herein.